That's true especially if you're a comms pro for a company or organization that is politically neutral, because you're in the "most likely to be blindsided" category. Going tweet-for-tweet with him has already been compared to "going to a knife fight with a spoon." You need to understand what you might be up against, and there are two stories and a book I've found that will help you prepare.
a taxonomy of Trump's tweets on On the Media, along with tips you can use to understand both how his tweets frame issues, and what you might do to reframe the message effectively. It's a must-listen story right now for communications pros, and anyone else responding to issues.
He ran through all of Trump's framing techniques using just one tweet in the On the Media segment, interviewed by Brooke Gladstone:
Gladstone: So, there is one from Wednesday this week that you say embodies all four of these categories; preemptive framing, diversion, trial balloon and deflection. I will read it. It is “Intelligence agencies should not have allowed this fake news to leak into the public. One last shot at me. Are we living in Nazi Germany?"
Lakoff: First, pre-emptive framing: “This is fake news.” Secondly, diversion: It’s going to be discussed--whether or not it’s fake news or should have been leaked--rather than the content. There’s deflection, which is attacking the messengers, and then you get the trial balloon. Will the intelligence agencies be stopped from doing this? Are they working like Nazi Germany?Gladstone asked Lakoff how the media could handle Trump's tweets differently. His advice would work just as well for communications pros attempting to respond, rather than react, to them when it's your issue or organization being tweeted under the bus:
You begin by telling the truth and giving the evidence for the truth. Then, mention his tweet, point out that that contradicts the truth and then talk about what kind of tweet this is. You know, you say this is a case of diversion, where he is diverting. Quickly. Don't have a panel discussion about it. Just do it and go on.Lakoff, author of a seminal book on metaphor, also is the author of the book Don't Think of an Elephant!: Know Your Values and Frame the Debate. You might want to start a lunchtime reading group on framing and work through the book with your team, and any experts who speak for your organization.
Linguists also got busy with Trump's speaking style in this article, specifically the extemporaneous style on display at his first post-election press conference, and when he goes off-script in his speeches. The linguists break down:
- why the speeches annoy some audiences but appeal to others,
- the salesman's tricks he uses in his speaking, and
- how audiences react to his speaking emotionally, essentially finishing his sentences for him in their minds.
Finally, you might also consider whether ignoring the salvos is the smarter strategy. David Brooks makes the case for just this in The Lord of Misrule, a column in which he makes this vow: "This is a resolution I’m probably going to break, but I resolve to write about Trump only on the presidential level, not on the carnival level. I’m going to try to respond only to what he does, not what he says or tweets. I really wish some of my media confreres would do the same." It's a don't-feed-the-troll strategy. You'll need to decide which one works best for you.
If you do intend to respond, I'll just reiterate Lakoff: You need to act quickly and not have a panel discussion about your response every time something pops up, and to do that, you need to start preparations now. Get your experts trained. Come up with a regular meeting to track and anticipate issues and responses. Develop a strategy for responding rather than reacting. And email me at eloquentwoman AT gmail DOT com if you need my help with all that.
Don't get caught unprepared, speechless, or without a message, but do catch me on Twitter, on Google+, and on the don't get caught page on Facebook--all great places to add your comments to the discussion. Subscribe to my monthly newsletter, Speakers & Communicators, to make sure you don't miss a thing on my blogs and get the first news about new workshops and projects.