What's the best advice you've gotten--and used--about being a good communicator?

On don't get caught on Facebook, I asked readers to share the best advice they've gotten--and actually used--about how to be a good comunicator.   It's shaping up as a good discussion and compendium of tips, and it's not too late for you to add to it. Here's what we've heard so far:

• Gregg Bender said, "Know your audience."
• Russ Campbell offered, "Shut up and listen."
• Harvey Leifert shared, "Return reporters' calls quickly, if you want to remain relevant."
• Robin Ferrier noted that "Perception is reality... perhaps not advice, exactly, but one of the most honest statements related to your company's or organization's reputation and what you need to keep in mind as you put together your company's communications, marketing, or community outreach plan."
• Beth Schachter reminds us to "Practice, practice, practice when you're a beginner. Then you do become more comfortable with the process and don't need to practice as much."
• Tiffany Lohwater shared, "Learn from your audience what works and what doesn't."

And you? Share the best communications advice you've received--and actually used--in the comments here or on the Facebook page.

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