Trainers use this episode as a quick lesson in interview don'ts: Bob doesn't know the real topic, tries to answer leading questions and trusts the interviewer. The exaggerated style works, as any viewer can recount what Bob did wrong--and feel comfortable about it. Fun as it is to watch, it's now overused and outdated for training purposes, and takes up valuable time that your trainees could be using to learn skills.
How many trainers use this video? Newhart's website notes that its most frequently asked question is how to get a copy of the video for this episode. (For the record, it's called "Who Is Mr. X?" and is episode #81, released on a 2-video set called The Very Best of the Bob Newhart Show: Hi Bob!).
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